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Need for FAQ page
FAQ page is like a "Must Be" page of your website. It is very important to have a proper FAQ page because this helps the visitors to clear any doubt that they encounter while going through your website. It is important to understand that if a visitor has any question to ask while going through the website that it won't be possible for you to clarify on those immediately, although they can contact you through e-mail, but still that won't be fast enough to make the visitor hold on to your website. That is when FAQ page is required so as to clarify on those promptly and effectively.
How to make FAQ page:
Please follow the details below while making the FAQ page of your website:
# FAQ needs to be in question and answer format so that it gives a real-life kind of answering session.
# Organise the FAQ page in proper sequence. This is to say that the mostly encountered query/question should hold the top position and it goes down accordingly.
# Hyperlink the questions/categories so that it becomes easier for a first time user to be able to view the answers.
# Proper research needs to be done before preparing FAQ for your website. This is because you need to know what type of problems/queries the visitors generally ask when they visit similar kind of website. Then formulate your FAQ page accordingly.
# All issue related to Do's and Dont's should be clearly mentioned onto the FAQ page.
# Proper updation of FAQ page is required because some questions might not be relevant after certain point of time. So reviewing of the FAQ page is an essential.
# The answers to the questions needs to be precise, small and clear. remember, the visitor will be using the FAQ page only because they are confused. Your FAQ page should be able to clear their confusion and not enhance it. If possible, refer them to the appropriate page where they can see detailed informations about any particular question.
# Keep your contact info. or "Live Help" kind of link on the FAQ page so that the visitors can reach you if they could n't understand any particular problem even after going through the FAQ page of your website.
Above mentioned are some of ways in which a FAQ page is usually prepared.
Conclusion:
FAQ page is the page through which you can show the visitors to your website that you value their time.
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